You can return any unused Product to us in its original condition and packaging for a refund within 28 days of delivery to you. This right to return does not apply to bespoke or made to measure products. For information regarding how to return a Product please see below.
Products purchased online or by phone
Within 28 days of receipt, any unused product can be returned at your expense for a full refund or exchange. Please contact us directly and not third party distributors or carriers to arrange return, Proof of purchase is required and all products must be undamaged in their original packaging and include all relevant accessories.
Please note that:
- No refunds or exchanges can be given on Bespoke / Made to Measure / Cut to size Goods or Special Order Goods
- Refunds can not be given on
- Out of date products
- Perishable Items (Plaster, Cement, Turf etc)
- If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate.
As a consumer customer you may have additional legal rights and this policy does not affect these rights.
You can cancel any online order (excluding bespoke or made to measure products) and receive a full refund (including standard delivery charges) by e-mailing us (including order number, post code and telephone number) at any time before the Product is dispatched or within 14 days starting on the day after delivery. No refund of delivery charges will be made if the cancellation notice is received outside of this timeframe.
Refunds will be paid to the payment card used to place the order and will be made as soon as possible and no later than, the earlier of 14 days after our receipt of the returned Products or 14 days after our receipt of evidence of the return of the Products to us. We are permitted to reduce your refund to reflect any reduction in the value of the Products which are due to the manner in which you have handled them.
Please note that if you cancel an order after the Product has been delivered, you will be responsible for returning the Product to us at your cost and within 14 days of the cancellation of your order.
Any delivery shortages or damages must be reported within 48 hours of receipt with reasonable evidence of your claim.
Failure to do so within this time period may result in your claim being rejected