Delivery is free to Mainland England and Wales. Deliveries are chargable to Scotland.
Once the order is placed, our courier will call you within 3 working days to arrange a delivery date. If you do not hear from the courier within 3 days, please get in touch with us. The majority of deliveries are made within 7 days, occasionally a little longer during peak periods.
Deliveries are made between 08:00 and 18:00 on the day, we request the driver calls you one hour before with an advised time.
Delivery is made via a kerbside tail lift lorry, we cannot deliver to sloping ground as the tail lift must be able to lay flat.
The road must be wide enough for a lorry to fit down and free from obstruction, if there are any access restrictions, please contact us.
Deliveries must be signed for, please report any damages to us within 24 hours.
We offer all bricks with a tail lift offloading service, Please familiarise yourself with the information below.
Crane offloading is available as a premium service for some bricks.
FAQ
All of our C16 and C24 graded timber is regularised
Regularised timber is timber that has been processed to have a uniform shape and size. This means that the wood has been sawn and planed to remove any irregularities and ensure that each piece of wood has consistent dimensions. Regularised timber is often used in construction, particularly in the framing of buildings, as it is easier to work with and can be more efficiently installed than irregularly shaped timber.
We have one of the largest ranges of timber lengths, dimensions and grades available to buy online.
The variation you require will determine the exact lead time and delivery method.
Most orders arrive within 3-4 days, the maximum is 7 days. Please get in touch before you order if you need a specifc delivery date.
Delivery charges vary by postcode. To find out the delivery charge, add the item(s) you require to your basket and select CALCULATE SHIPPING at the bottom of the page.
Some orders are delivered on our own vehicles based in Leicestershire and Cheshire. We also use carriers including Yodel and Tuffnells. For some sizes and locations we use regional distributors.
If you'd prefer crane offloading rather than tail lift vehicle offloading for your brick order then this service is available for the majority of bricks that we sell. Charges are shown at checkout.
For deliveries of less than 6 packs then Taillift offloading is normally a more cost effective option
Downloadable information can be found here:
Armstrong Cheshire supply the full range of Catnic Lintels. If you don't see the lintel you need on our website, choose from the Catnic Lintel Selector Brochure and give us a call 01625 322269
Downloadable information can be found here:
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Delivery is free to Mainland England and Wales. Deliveries are chargable to Scotland.
Once the order is placed, our courier will call you within 3 working days to arrange a delivery date. If you do not hear from the courier within 3 days, please get in touch with us. The majority of deliveries are made within 7 days, occasionally a little longer during peak periods.
Deliveries are made between 08:00 and 18:00 on the day, we request the driver calls you one hour before with an advised time.
Delivery is made via a kerbside tail lift lorry, we cannot deliver to sloping ground as the tail lift must be able to lay flat.
The road must be wide enough for a lorry to fit down and free from obstruction, if there are any access restrictions, please contact us.
Deliveries must be signed for, please report any damages to us within 24 hours.
We offer all bricks with a tail lift offloading service, Please familiarise yourself with the information below.
Crane offloading is available as a premium service for some bricks.
All of our C16 and C24 graded timber is regularised
Regularised timber is timber that has been processed to have a uniform shape and size. This means that the wood has been sawn and planed to remove any irregularities and ensure that each piece of wood has consistent dimensions. Regularised timber is often used in construction, particularly in the framing of buildings, as it is easier to work with and can be more efficiently installed than irregularly shaped timber.
We have one of the largest ranges of timber lengths, dimensions and grades available to buy online. The variation you require will determine the exact lead time and delivery method.
Most orders arrive within 3-4 days, the maximum is 7 days.
Please get in touch before you order if you need a specific delivery date.
Delivery charges vary by postcode. To find out the delivery charge, add the item(s) you require to your basket and select CALCULATE SHIPPING at the bottom of the page. Some orders are delivered on our vehicles based in Leicestershire and Cheshire. We also use carriers including Yodel and Tuffnells. For some sizes and locations, we use regional distributors.
If you'd prefer crane offloading rather than tail lift vehicle offloading for your brick order then this service is available for the majority of bricks that we sell. Charges are shown at checkout.
For deliveries of less than 6 packs then Taillift offloading is normally a more cost effective option
Downloadable information can be found here:
Armstrong Cheshire supply the full range of Catnic Lintels. If you don't see the lintel you need on our website, choose from the Catnic Lintel Selector Brochure and give us a call 01625 322269
You can return any unused Product to us in its original condition and packaging for a refund within 28 days of delivery to you. This right to return does not apply to bespoke or made to measure products. For information regarding how to return a Product please see below.
Products purchased online or by phone
Within 28 days of receipt, any unused product can be returned at your expense for a full refund or exchange. Please contact us directly and not third party distributors or carriers to arrange return, Proof of purchase is required and all products must be undamaged in their original packaging and include all relevant accessories.
Please note that:
No refunds or exchanges can be given on Bespoke / Made to Measure / Cut to size Goods or Special Order Goods
Refunds can not be given on
Out of date products
Perishable Items (Plaster, Cement, Turf etc)
If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate.
As a consumer customer you may have additional legal rights and this policy does not affect these rights.
Cancellation Rights
You can cancel any online order (excluding bespoke or made to measure products) and receive a full refund (including standard delivery charges) by e-mailing us (including order number, post code and telephone number) at any time before the Product is dispatched or within 14 days starting on the day after delivery. No refund of delivery charges will be made if the cancellation notice is received outside of this timeframe.
Refunds will be paid to the payment card used to place the order and will be made as soon as possible and no later than, the earlier of 14 days after our receipt of the returned Products or 14 days after our receipt of evidence of the return of the Products to us. We are permitted to reduce your refund to reflect any reduction in the value of the Products which are due to the manner in which you have handled them.
Please note that if you cancel an order after the Product has been delivered, you will be responsible for returning the Product to us at your cost and within 14 days of the cancellation of your order.
Shortages
Any delivery shortages or damages must be reported within 48 hours of receipt with reasonable evidence of your claim.
Failure to do so within this time period may result in your claim being rejected
